Terms of Service

1. Agreement

These Terms of Service govern your use of Autolly, a workshop management platform operated by [LEGAL ENTITY NAME], of [REGISTERED ADDRESS] ("Autolly", "we", "us"). By creating an organisation on Autolly, or by using the platform, you ("the Customer", "you") agree to these terms on behalf of the business you represent, and confirm you are authorised to do so.

2. The Service

Autolly provides web-based software for managing a motor workshop — job cards, quotes, invoices, payments, customers, inventory and related records. The service is provided on a subscription basis and is delivered over the internet; no software is installed on your premises.

We may add, change or remove features over time. Where a change materially reduces functionality you rely on, we will give you reasonable notice.

3. Accounts and Access

Your organisation is created using an invitation code issued by us. You are responsible for the accounts you create within your organisation, including which of your staff hold administrator rights, and for all activity that occurs under those accounts.

• Credentials: Keep passwords confidential. Tell us promptly if you believe an account has been compromised.
• Staff changes: Removing or disabling a departing employee's account is your responsibility, and the platform provides the tools to do it.
• Accuracy: The records you enter — pricing, tax figures, customer details — are yours. We do not verify them.

4. Fees and Payment

• Subscription: Access is charged monthly in advance at the rate agreed when your organisation was set up, in [CURRENCY].
• Due date: Invoices are payable within [N] days of issue.
• Price changes: We will give at least 30 days' notice before changing your subscription rate. If you do not accept the new rate you may cancel before it takes effect.
• Taxes: Fees are exclusive of any VAT or sales tax, which is added where applicable.

5. Non-Payment, Suspension and Termination

If an invoice remains unpaid after its due date we may suspend your organisation's access after giving you written notice and a reasonable opportunity to settle. Suspension blocks logins; it does not delete your data.

You may cancel at any time, effective at the end of your current paid month. We do not refund part-months. We may terminate this agreement on 30 days' notice, or immediately where you breach section 6 or where payment remains outstanding well beyond its due date.

6. Acceptable Use

You may not:

• Use the platform for any unlawful purpose, or to store data you have no right to hold
• Attempt to access another organisation's data, probe or circumvent access controls, or test security without our written permission
• Resell, sublicense or provide the platform to third parties as a service of your own
• Copy, decompile or reverse-engineer the platform, or use automated means to extract data at scale
• Interfere with the platform's operation or its availability to other customers

7. Your Data

The data you enter — jobs, customers, invoices, pricing, inventory and everything derived from them — remains yours. We claim no ownership of it. We process it to provide the service to you, to keep backups, and to diagnose faults.

• Export: You may export your data at any time while your subscription is active, and for 30 days after it ends.
• Deletion: When you delete your organisation, a 30-day grace period applies before the data is permanently removed, so an accidental or disputed deletion can be reversed.
• Backups: We keep routine backups for disaster recovery. These are not a substitute for your own records, and retention is limited.

8. Personal Information and POPIA

Your records contain personal information about your customers and staff. For the purposes of the Protection of Personal Information Act ("POPIA"), you are the responsible party for that information and we act as your operator — we process it only on your documented instructions, being your use of the platform's features.

• You are responsible for having a lawful basis to collect and hold the personal information you enter, and for responding to data subject requests about it.
• We will apply reasonable technical and organisational safeguards, restrict access to authorised personnel, and not use your customers' personal information for our own purposes.
• We will notify you without undue delay if we become aware of a security compromise affecting your data, so you can meet your own notification duties.
• Data is hosted with reputable infrastructure providers, which may involve processing outside South Africa. By using the platform you authorise that transfer.

9. Availability and Support

We aim to keep Autolly available at all times, but we do not offer a guaranteed uptime level. The platform depends on third-party hosting, connectivity and services outside our control, and we may take it offline for maintenance. Where maintenance is planned, we will try to schedule it outside normal workshop hours.

Support is provided during business hours via the contact channels we publish. We do not commit to a fixed response time.

10. Intellectual Property

Autolly, its software, design and documentation remain our property. Your subscription grants you a non-exclusive, non-transferable right to use the platform for your own business for as long as it is paid for. Nothing in these terms transfers ownership of the software to you.

11. Limitation of Liability

The platform is provided on an "as is" basis. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data beyond our obligation to maintain reasonable backups.

Our total liability arising out of or in connection with these terms is limited to the subscription fees you paid in the [12] months preceding the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded.

You remain responsible for your own tax, accounting and regulatory compliance. Figures the platform calculates — including VAT — are a convenience, not professional advice, and you should verify them.

12. Changes to These Terms

We may update these terms. Where a change is material we will notify you before it takes effect. Continuing to use the platform after that date means you accept the updated terms. The version number and date above will always show which version is current.

13. Governing Law

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute. Before commencing proceedings, both parties agree to attempt in good faith to resolve the matter directly.

14. Contact